Phone Call Log Templates

Allow me to share with you these Free Phone Call Log Templates that have been designed in MS Word and MS Excel Format to help you out quickly.

Businesses and organizations depend mainly on communication and then there are the specific businesses that depend mostly on conversations with clients and customers on phone and mobile.

These are the companies that derive most of their sales and revenue from making sales on the telephone. This means it’s really important to check and evaluate the calls made by company employees to ensure higher sales. To analyze the calls and conversations the employees have with their customers and clients, a phone call log is created. This log sheet is very simple to use but it provides extraordinary benefits and advantages.

By looking at the details of each call, supervisors and managers can see if there is any problem with the behavior of the employees or if an employee is getting more refusals than others.

Importance of Phone Call Log Templates:

Controlling business expenses is a very common and important concern for companies especially startups and small organizations. The owners always try to find ways to cut costs and keep business expenses to a minimum and one way to do so is to ask the employees not to make personal calls from the office phone. Although most employees don’t use the office phone for personal use still some people don’t abide by the rules and to prevent them from making long-distance personal calls, companies ask their employees to fill in phone call logs. These logs are then gathered at the end of the month and the supervisors or finance department evaluates each log to check if there were any personal calls made.

Hackers are getting smarter and more clever these days and if they can hack highly secured bank accounts and control online transactions, it’s not a problem for them to hack your telephone line and make calls that will be charged to you. If you are seeing excessive telephone bills and can’t locate the source, maybe it’s time for you to ask your employees to create phone call logs. This way you can check the call logs of individual employees and if there are unfamiliar entries in the telephone bill, you can call the service provider and report a network breach.

Free Phone Call Log Templates:

Here are previews and download links for these free Phone Call Log Templates,

call log template 01

Here is the download link for this call log template 01 in MS Word format,

Download Template

call log template 02

Please download this call log template 02 in MS Word format from the link below,

Download Template

call log template 03

You can find the download link for this call log template 01 here,

Download Template

Then there is the situation where a company seems to be losing clients and the sales are going down each month. If this is the situation for a telemarketing company i.e. the business that makes sales on phone calls, there is an easy solution to check the quality of conversations your employees have with their clients. You can ask your employees to fill in phone call logs and this way you can evaluate each call based on its approval or rejection. If an employee is making more sales than others, there is something he is doing right. Same way if an employee is losing clients or can’t make any sales, you can check the details of his calls to see if he needs improvement in his sales pitch.

Phone Call Log Format Guidelines

Understand the Requirements First:

Before creating a phone call log, you should evaluate your needs and requirements first. You should be able to understand if you want the call log for budget-saving purposes, to enhance your employee’s interactions with the clients, or to increase the sales of your company. You can even use the call log sheet to check and limit the time of each conversation and how the sales pitch is conveyed to various employees. You should make a list of important features or elements of the phone call log.

Decide if you want to use a Template:

There are readymade templates of phone call logs available on the internet that you can use. These are mostly free-of-cost designs with basic features and if you want to upgrade to a corporate design, you might need to pay a few bucks. In either case, you can use the phone call log template for personal and office use and if you don’t want to use the template, you can also create this log sheet yourself.

Add the details and Particular Columns:

Open MS Excel on your computer and start by adding the required details on the top of the sheet. This part should include the name of the employee who will use it, his designation and employee tracking ID, and the name of his supervisor. Then you should add the period of using the phone call log i.e. from 1st Jan 2020 to 31st Jan 2020. After that, create multiple columns and dedicate each column to particular items i.e. first column for a serial number, 2nd column for the date, 3rd column for the time, 4th column for the name of the client or receiver, 5th column for the duration of the call, 6th column for the agenda of the call and 7th column for the remarks about the call i.e. successful sale or refusal from the client.

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